FAQS

Maintaining your Floor

Maintaining your floor will not only enhance its natural beauty; it will also increase the life expectancy of the coating and the floor. As a tip always provide a good dirt trap mat at the front and back doors, this will help eliminate dirt, sand, grit and other abrasives from being walked onto the floor and subsequently scratching the coating.

Also provide a mat in areas of heavy traffic like the kitchen sink, as the swiveling action from the balls of your feet can act like a small sander if grit is walked through the house, and shorten the life of the coating.

Try to always wipe or mop up spills immediately, preventing any chance of swelling or staining of the floor or the coating.


Cleaning your Floor

DO NOT USE WET FLOOR WIPES OR OIL MOPS. DO NOT USE STEAM MOPS. Always use a DAMP mop never a Wet one. In a bucket of warm to hot water you can use a few drops of a MILD detergent if needed or you can use Vinegar or Metho. (1 part vinegar or metho to 10 parts warm to hot water)

Do not use any cleaning agents such as JIFF- HANDY ANDY- AMWAY- or SOLVENTS

**All furniture must have soft felt underneath. Recommended product, FELT GUARD, and under Rugs a non-slip underlay to stop harsh scratching from the hard backings, and it will also let the rugs breath.

It is also recommended NOT to lay your Rugs on your new floors, any earlier than seven days.


Why does my hardwood floor make noise?

As a wood floor naturally expands and contracts with changing humidity and temperature levels, you may hear small cracking or squeaking noises.


Will my hardwood floor change color after installation?

It’s natural for hardwood flooring to yellow, grow darker or even lighter over time, depending on the wood species. Exposure to direct sunlight and some artificial lighting accelerates this process. Moving furniture and rugs will keep your floor well blended.


Can engineered hardwood flooring be refinished?

A quality engineered floor will last as long and perform as well as a solid wood floor, and can even be refinished. The thicker the veneer, the more times you can refinish engineered hardwood floors. As a rule of thumb, count on 1-3 times.


Solid vs engineered hardwood flooring . . . what’s the difference?

Solid hardwood is cut from a single piece of wood. Solid hardwood flooring can be installed above or on grade, but is not recommended for below grade. Engineered hardwood is made from multiple layers consisting of a thick top layer of solid hardwood, an inner core of high density material and a hardwood backing. Engineered wood floors offer superior strength and stability, making them suitable for dampness-prone areas like finished basements and bathrooms.


Why do I have to acclimate hardwood flooring prior to installation?

The moisture content of the wood needs to adjust to the conditions in the room prior to installation. To acclimate hardwood flooring, place the packaged boards ─ cartons open and raised off the floor ─ in the room where they will be installed for 5 – 7 days. It is not necessary to acclimate engineered wood flooring.